Refund & Cancellation Policy

Udyamik is a B2B Software-as-a-Service subscription. This policy covers how cancellations and refunds work, and which situations qualify for a refund versus a credit versus neither. It applies to all plans listed at /pricing.

Cancellation

You may cancel your Udyamik subscription at any time. There is no cancellation penalty and no lock-in beyond the current billing cycle.

• Cancel from Admin → Settings → Subscription → Cancel on app.udyamik.com, or email billing@udyamik.com.
• Cancellation stops future renewal. Your service continues through the end of the current billing cycle (monthly or annual — whichever you subscribed to).
• After the cycle ends, your tenant moves to a 30-day read-only state during which you can export your data (students, fees, reports, audit log). After 30 days the data is archived per our retention schedule.

Refunds — subscription fees

As a B2B SaaS subscription, our baseline policy is no prorated refund on the unused portion of a billing cycle. You have paid for access through the end of the cycle and you continue to have it.

Exceptions where a full or partial refund is issued:

• Duplicate charge / billing error. If we have charged you twice for the same cycle, or charged the wrong amount due to a pricing or plan-assignment bug on our side, we refund the incorrect amount within 7 working days of the issue being raised.
• Unexpected service failure. If the platform is fully unavailable for more than 72 consecutive hours due to our infrastructure failure (excluding scheduled maintenance, force-majeure events, and third-party outages at Razorpay / Meta / Interakt), we issue a prorated credit against the next cycle. On request, that credit may be paid as a refund instead.
• Enterprise order-form terms. Enterprise plans may have bespoke refund and service-credit terms documented in a separate order form. Those terms prevail over this page to the extent of any conflict.

Refunds — usage overage

Pro-plan usage-based overage (WhatsApp messages or Sahayak queries beyond the bundled quota) is billed post-paid on your next invoice. Disputed overage — for example, a sudden spike you suspect was caused by a bug or a security incident — will be investigated and, where the dispute is validated, waived from your next invoice. Contact billing@udyamik.com within 7 days of the disputed invoice.

Parent-side fee payments (EduSuite)

When a parent pays a school fee through EduSuite, Udyamik is not a party to that transaction — the money is collected by your school via your school's own Razorpay account (on Pro and Enterprise) or through Udyamik's platform account as a reseller (on Starter). Refund requests for school fees go to the school directly, under the school's own fee and refund policy.

We will, however, cooperate fully with the school on any technical aspect of the refund (transaction lookup, Razorpay settlement reconciliation, receipt correction).

Disputed transactions and chargebacks

If you dispute a transaction with your card issuer or bank rather than with us, Razorpay's chargeback flow applies. We will provide the information needed to respond to the dispute within Razorpay's required SLA. Chargebacks outside this flow (for example, filed with a non-Razorpay payment rail) should be raised with us first at billing@udyamik.com so we have a chance to resolve them directly.

How to request a refund

1. Email billing@udyamik.com from the address registered against your tenant admin account.
2. Include your tenant name, the invoice number (PINV-... or RCPT-...), the amount disputed, and a brief description.
3. We acknowledge within 2 business days and resolve within 7 working days of acknowledgement. Refunds issued to the original payment method take an additional 3 – 7 business days to reflect, depending on your bank.

Escalation

If a refund or cancellation is not handled to your satisfaction, you may escalate to our Grievance Officer (/legal/grievance). The Grievance Officer responds within 15 working days per DPDP §10.

Changes to this policy

We may revise this policy from time to time. Material revisions will be notified at least 15 days in advance via email and an in-app banner, and will apply only to billing cycles that begin after the effective date.