Grievance Officer
Last updated: 24 April 2026
Under the Digital Personal Data Protection Act, 2023 (DPDP Act) §10 and the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021 §3(2), every data fiduciary and intermediary must publish the contact details of a Grievance Officer and respond to user complaints within fixed timelines. This page is that public record for Udyamik Technologies Private Limited.
Grievance Officer
| Name | Will be published before public launch. |
|---|---|
| Designation | Grievance Officer |
| grievance@udyamik.com | |
| Phone | +91 99017 26296 |
| Registered address | Munshi Ray Lane, Moti Chauk, Nagar Panchayat Saraiya, Muzaffarpur, Bihar, India |
| Office hours | Monday to Friday, 10:00 – 18:00 IST (excluding Indian public holidays) |
| Response SLA | 15 working days (per DPDP Act §10) |
What the Grievance Officer handles
The Grievance Officer is your single point of contact for:
- Exercising your rights under the DPDP Act (access, correction, erasure, portability — see Privacy Policy §8).
- Concerns about how your personal data is being processed by Udyamik or its tenants.
- Complaints about content that you believe breaches the IT Intermediary Rules (unlawful, infringing, or otherwise non-compliant).
- Escalation of unresolved refund, billing or service issues (refund policy).
- Reports of account compromise or suspected unauthorised access that were not satisfactorily resolved by our security team (security@udyamik.com).
The Grievance Officer does not handle routine technical support (use support@udyamik.com), sales enquiries (sales@udyamik.com), or disputes between a parent and their school on a fee — those go to the school directly, as Udyamik is not a party to that transaction.
How to file a grievance
- Email grievance@udyamik.com from the address associated with your Udyamik account, with a clear subject line starting with “Grievance”.
- Include: your full name, mobile number / email registered with the account, the tenant (school) name if applicable, the date the issue occurred, a factual description of what happened, and what outcome you are seeking.
- Attach any supporting evidence (screenshots, invoice numbers, transaction references) you have — please do not send sensitive personal documents by email unless specifically asked; we will tell you the secure upload path on request.
- You will receive an acknowledgement with a ticket number within 48 hours (Monday–Friday working days).
- A substantive response, or a status update if the investigation is still in progress, will be sent within 15 working days per DPDP §10.
Sample acknowledgement
Subject: Grievance GR-2026-0001 — acknowledged
Dear [name],
We have received your grievance submitted on [date]. It has been assigned ticket number GR-2026-0001 and allocated to the Grievance Officer for investigation.
You can expect a substantive response by [date + 15 working days]. We may contact you in the interim for clarification; please reply to this email if so.
Sincerely,
[Grievance Officer]
Grievance Officer, Udyamik Technologies Private Limited
External escalation
If your grievance is not resolved to your satisfaction within the 15-working-day SLA, you may escalate to:
- The Data Protection Board of India (once operational under the DPDP Act). The Board handles complaints from data principals and can direct compliance, impose penalties, or require corrective action.
- For content-related grievances under the IT Intermediary Rules, the Ministry of Electronics & Information Technology (MeitY) Grievance Appellate Committee.
- Appropriate courts in Mumbai, per our Terms of Service §12 — Governing law and dispute resolution.
Changes to this page
We will update this page when the Grievance Officer changes or when our registered address / contact details change. The “Last updated” date at the top of this page always reflects the most recent revision.